A Customer Experience Software Platform

Refactory’s OCX Gateway is an advanced omnichannel journey orchestrator that manages integrations across channels such as voice, chat, web, and social, while preserving session data and interaction history to support seamless transitions and stop/start/resume across channels.

How you serve your prospective customers today has everything thing to do with customer preference. OCX Sales is a collection of products including Sales Decisioning, Gamification and Onboarding Experiences to help you created delighted customers from the point of acquisition. Complimented with the OCX Gateway you can centrally orchestrate every engagement in all channels where customers find your brand.

Customers have changed! Very few want to call into a center, in fact if they are forced to call, you have already lost. OCX Support expands channels to where the customer can engage on their own terms. Leveraging automation, bots, knowledge and interactive web content helps to let those customers that want to self-serve succeeds while educating and escalating those customers that want to reach an agent.

This is where our understanding of both business and technology helps. Once we know how a customer thinks and the technical possibilities, we are ready to execute on your own version of “speed of innovation”. OCX Experts provides managed services from highly specialized team members with deep domain knowledge in Refactory’s and customers’ tools, in addition to other common platforms such as Liveworks, Sprinklr, and more.