A Customer Experience Software Platform

Transform Your Digital and AI Enterprise

“Disruption,” “digital” and “transformation” are etched into business vocabularies—a sign of the pressure, business leaders must adapt to innovate.

Software Offerings and Strategy

One of our guiding principles is to use our software to put the end customer first. We know everything else in a business follows from a great customer experience.

Omnichannel Customer Experience

Robust omnichannel customer service can maintain consistently great experiences regardless of the communication channel, the journey, or the engagement preferences.

Teaming for Accelerated Outcomes

We evolve digital transformation into digital acceleration for scalable and high-performing software solutions that create lasting value.

Our Offerings

Omnichannel Cx Products

Practical Uses of Generative AI

Omnichannel and Cx Experts

Omnichannel Cx Platform and Products

OCX Gateway

Refactory’s OCX Gateway is an advanced omnichannel journey orchestrator that manages integrations across channels such as voice, chat, web, and social, while preserving session data and interaction history to support seamless transitions and stop/start/resume across channels.

OCX Sales

How you serve your prospective customers today has everything thing to do with customer preference. OCX Sales is a collection of products including Sales Decisioning, Gamification and Onboarding Experiences to help you created delighted customers from the point of acquisition. Complimented with the OCX Gateway you can centrally orchestrate every engagement in all channels where customers find your brand.

OCX Support

Customers have changed! Very few want to call into a center, in fact if they are forced to call, you have already lost. OCX Support expands channels to where the customer can engage on their own terms. Leveraging automation, bots, knowledge and interactive web content helps to let those customers that want to self-serve succeeds while educating and escalating those customers that want to reach an agent.

OCX Experts

This is where our understanding of both business and technology helps. Once we know how a customer thinks and the technical possibilities, we are ready to execute on your own version of “speed of innovation”. OCX Experts provides managed services from highly specialized team members with deep domain knowledge in Refactory’s and customers’ tools, in addition to other common platforms such as Liveworks, Sprinklr, and more.

Ensuring Your Success

Tact is the art of making a point without making an enemy – Isaac Newton

Data driven differently and tactfully with the power of our OCX Experts.

However, you engage with your customers TactData’s OCX Experts can be there to help capture, analyze, and present the metrics that are critical to your business. Learn More about how OCX Experts from Tact can accelerate your innovation.

Customer Experience Software Platform to accelerate innovation

Delivering Practical AI through our Customer Experience Software

Delivering usable frameworks for the application of AI in your enterprise out of the box. This accelerates delivering real value to the organization and to the end customers to make sure the right problem is being solved.

Speed to market

We are often utilized as an innovation lab to test new ideas bringing customer desires for the Omnichannel experience to life. We can work around existing roadblocks until we prove value and then integrate the products into the organization’s processes in a frictionless approach.

Building a Climate for Innovation

Our team offers a fresh perspective, but we also leverage the discovery process and market validation to then apply creative problem solving to execute against the final implementation of our Omnichannel Cx Platform and Products.

Partners and Integrations

Areas of Expertise

Business

Practical Use of AI

Omnichannel Customer Experience

Speed of Innovation

Technical

Omnichannel CX
CX Journey Analytics
Digital Transformation
Knowledge Management
AI Transformation
Automation

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“We'll help your company ditch the old way of doing things and put technology, innovation, and experience to work instead. Get back to what matters most!”

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