Enterprise scale technical innovation

Omnichannel Cx Platform and Products

OCX Gateway

Refactory’s OCX Gateway is an advanced omnichannel journey orchestrator that manages integrations across voice, chat, web, and social channels. It preserves session data and interaction history to enable seamless transitions and stop/start/resume functionality across channels.

OCX Sales

How you serve your prospective customers today has everything to do with customer preferences. OCX Sales is a collection of products—including Sales Decisioning, Gamification, and Onboarding Experiences—designed to help you create delighted customers from the point of acquisition. Complemented by the OCX Gateway, you can centrally orchestrate every engagement across all the channels where customers encounter your brand.

OCX Support

Customers have changed. Very few want to call a contact center—and if they’re forced to, you may already be at a disadvantage. OCX Support expands engagement to the channels where customers prefer to connect, on their own terms. By leveraging automation, bots, knowledge bases, and interactive web content, you empower customers who want to self-serve while educating and seamlessly escalating those who need agent assistance.

OCX Experts

This is where our combined understanding of business and technology makes a real difference. Once we understand how your customers think and what’s technically possible, we’re ready to deliver at your unique speed of innovation. OCX Experts offers managed services through highly specialized team members with deep domain expertise in both Refactory’s tools and your existing systems—as well as common platforms like LivePerson, Sprinklr, and more.

Ensuring Your Success

Tact is the art of making a point without making an enemy – Isaac Newton

Data driven differently and tactfully with the power of our OCX Experts.

However, you engage with your customers TactData’s OCX Experts can be there to help capture, analyze, and present the metrics that are critical to your business. Learn More about how OCX Experts from Tact can accelerate your innovation.

Customer Experience Software Platform to accelerate innovation

Delivering Practical AI through our Customer Experience Software

We deliver ready-to-use frameworks for applying AI in your enterprise. This accelerates real value creation for both your organization and end customers—ensuring the right problems are being solved.

Speed to market

Often serving as an innovation lab, we test new ideas that bring omnichannel customer experiences to life. By working around existing roadblocks, we prove value first—then seamlessly integrate our solutions into your organization’s processes.

Building a Climate for Innovation

Our team brings a fresh perspective, grounded in discovery and market validation. We apply creative problem-solving to drive the successful implementation of our Omnichannel CX platform and products.